This Privacy Policy is intended to inform you about how we collect, identify and use your Personal Data that you provide to us when you use our websites and mobile applications or use our hospitality services. Please take the time to read this Privacy Policy carefully. If you plan to provide us with someone else's Personal Data, such as when you make a reservation on behalf of someone else, please note that you can only provide it with that person's consent and after you have provided access to information about how we will use that person's information, including those set out in this Privacy Policy.
Our websites or mobile applications do not collect personal information about the user unless it is voluntarily provided by the visitor.
As Blue Moon Rise Hotel, we are committed to protecting the privacy of our users and customers.
DURING THE HOTEL RESERVATION PERIOD
As part of the hotel booking process – whether it is carried out online on one of our websites, through an online booking channel, travel agency, our call center or directly at the hotel – we process your Personal Data in order to book a room at the hotel; verify the availability of the hotel and manage the booking; send you a booking confirmation; and send you non-commercial pre-arrival emails. You can cancel pre-arrival e-mail subscriptions at any time by clicking on the unsubscribe link in the e-mails we send to you.
SERVICE E-MAIL ANALYSIS
We may process and collect your Personal Data in the context of service emails, including guest satisfaction survey emails and any pre-arrival emails related to your booking, in particular to determine that you have opened and processed a service email to measure the click-through rate for analytical purposes and to improve the content of our service emails. You can cancel service e-mail subscriptions at any time by clicking on the unsubscribe link in the e-mails we send to you.
CHECK-IN AND CHECK-OUT OF THE HOTEL
Paying paying for your stay While staying at our hotel, we collect your personal data to record your arrival and departure from the hotel; to allocate a key card to your room; to obtain a credit card guarantee or hotel deposit to pay for your stay; to issue your hotel registration card; to create and update your profile in our hotel management system; to evaluate and, if appropriate, to arrange your qualifications for a room upgrade; to arrange your accommodation payment; to create, print or send an invoice for your stay; and to pay a commission to your travel agent.
If you book a room at our hotels but do not arrive on the date notified to you – without canceling –, we process your Personal Data to cancel your stay and other reservations that you may have made; and to arrange, process and collect payouts that are overdue.
HOTEL ACCOMMODATION
When you stay at our hotel, we make efforts to make your stay as enjoyable as possible. This requires the processing of your Personal Data in order to provide specific services during your hotel stay. These services include housekeeping and maintenance to provide better service during your stay with us; returning lost or forgotten items to you; and/or adjusting your and guests’ preferences, such as dietary requirements and pillow preferences.
HOTEL GUESTS ADDITIONAL October SERVICES AND AMENITIES
In our hotel, minibar, laundry services, taxi requests, free Wi-Fi, etc. you can take advantage of additional services and facilities such as.Oct. Oct Oct Oct Oct In case you use additional services and facilities at our hotel, your Personal Data may be processed to arrange the booking and use of such additional hotel services and/or facilities; to arrange the early booking of additional services and/or facilities in your file; to personalize the arrival at the hotel and room features preferences of hotel guests who are visiting again; and to arrange expenses arising from such additional services and facilities.
Personal information and these data are used only for the specified purposes and during legal investigations in accordance with a court order or if required by legal procedures.
COLLECTION OF OTHER NON-PERSONAL USER INFORMATION
During the circulation of our visitors on the website, it automatically and anonymously collects features such as user density, visited sections, clicked areas. These data are used only for the determination of the monitoring and tracking rates of departments, different areas and are not associated with the personal information of any visitor. In cases where the technology called “cookie” (cookie) is used, which determines where the pages are passed or how they are visited, tracking of different areas of the site is collected as statistical data in determining click-through rates and is not a personalized application. The purpose of this technology is to make the content of the sections that users visit more frequently more easily accessible to the user from the first visit to the site.
HOW WE USE COOKIES
A cookie is a small program file that asks you for permission to save itself to your computer's hard disk. When you grant this permission, the file is saved to your hard disk. These programs analyze web traffic and give you information when you visit a certain site.
Cookies create the possibility for internet applications to process in a personalized way according to you. By collecting and storing information about your preferences, it allows the application to customize its operation according to your needs, what you like or don't like.
We use traffic tracking cookies that show which pages you have visited on our website. These cookies are given the opportunity to shape our website according to customer preferences by showing which pages are visited and how often, and this information is automatically deleted from the system by Blue Moon Rise Hotel only after it is used for statistical analysis.
A cookie program will never allow us to access your computer and personal information other than what you have shared with us.
Whether or not to accept cookies depends on your choice. Most web browsers automatically allow cookies, but you can choose not to receive cookies by changing the browser settings. In this case, you may not be able to take advantage of all the possibilities of our website.
THIRD PARTY WEBSITES
If you click on a link to a Third-Party website, you will be redirected to a website that we do not control, and our Privacy Policy no longer applies. Your browsing and interaction with any other website is subject to the terms of use, privacy and other policies of that Third-Party website. Read the privacy policies of other websites carefully. We are not responsible or liable for the information or content contained on such Third-Party websites.
CHANGES TO OUR POLICY
We reserve the right to change and update this Privacy Policy from time to time. If these changes involve significant changes to the processing or relate to the nature of the processing, or relate to you and affect your data protection rights, we will inform you of these changes.
